Mediation, conciliation and dispute resolution

Impartial support to help parties resolve workplace conflict.

Acas can support conciliation and other dispute-resolution approaches within its settled remit. The appropriate route depends on the nature of the dispute, whether a formal claim is possible, and whether the parties are willing to participate.

Conciliation helps parties explore an agreed resolution. Mediation can help address workplace relationship problems where both sides agree to take part. Arbitration applies only where a current legal or procedural scheme gives Acas that function.

Acas remains impartial throughout and does not become the worker’s representative, the employer’s adviser or the tribunal.